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Privacy Policy

Last Updated and Effective Date: November 2026

KA WAH RECORD CO LTD. (hereinafter referred to as "we", "us", or "our"), the operator of winwinshop (威威店), respects your concerns about privacy and values our relationship with you.When you visit the store authorized and powered by our SaaS service provider SHOPLINE (hereinafter referred to as "SHOPLINE") (hereinafter referred to as the "Store"), we may collect, process, and use personal data about you (including your employees and/or representatives or agents acting on your behalf). If you visit or make a purchase at the Store, we may also collect, process, and use your personal data. We are fully aware of the importance of personal data to you, and we are committed to ensuring the integrity and security of the Store. This Privacy Policy describes the types of personal data we collect about you, how we use this information, with whom we share it, and the available choices regarding our use of this information.

1. Categories of Personal Data CollectedWhen you register as a member, place an order, or make an inquiry at our online store, we may collect the following personal data:

Personal Identity and Contact Information: Name, contact phone number, and email address;
Delivery and Billing Information: Shipping address, SF Express Hong Kong EF Locker / SF Store code, and in-store pickup verification details;
Transaction and Browsing Records: Order history, payment status (credit card or electronic payment details are processed directly by secure third-party payment platforms; our online store does not store complete credit card numbers), IP address, and website browsing records.

2. Purposes of Collecting and Using Personal DataThe personal data you provide will be used for the following purposes:

Processing your orders, verifying payments, and arranging delivery via SF Express Hong Kong or in-store pickup services;
Contacting you regarding order status, pre-order record arrival notifications, exchange arrangements, or customer service inquiries;
Managing your online store member account and accumulated spending records;
Conducting internal statistics and data analysis, and improving our product offerings and user experience;
With your consent, using the data for direct marketing and promotional purposes (see Section 3 below).

3. Direct MarketingWith your consent (which includes an indication of no objection), we may use your name, email address, and phone number (including via email or WhatsApp) to send you the latest record (CD/vinyl) release updates, pre-order notifications for limited-edition music products, member offers, and promotional messages from "winwinshop (威威店)".

Opt-out of Promotional Communications: If you wish to stop receiving direct marketing communications from us at any time, you may notify us by emailing winwinonlineshophk@gmail.com to opt out free of charge.

4. Disclosure and Transfer of Personal DataWe will keep the personal data we hold confidential. However, to fulfill the collection purposes stated above, we may provide necessary data to the following third-party service providers:

Logistics and delivery service providers (such as SF Express Hong Kong) to arrange parcel delivery and send pickup notifications;
Electronic payment platforms and banking institutions to process payment transactions;
Website hosting, system maintenance, and data analytics service providers;
Regulatory or law enforcement authorities where disclosure is required by law.

5. Data Retention and Security MeasuresWe take reasonable technical and administrative measures to protect your personal data against unauthorized access, processing, or erasure. Personal data will only be retained for the period necessary to fulfill the purposes for which it was collected, or as required under applicable Hong Kong laws.

6. Rights of Access and Correction of Personal DataIn accordance with the Personal Data (Privacy) Ordinance, you have the right to request access to and correction of your personal data held by us. To make a data access or correction request, please contact us via email:

Contact Email: winwinonlineshophk@gmail.com

7. Cookies Policy

7.1. What Are Cookies?

Cookies are small text files stored on your computer or mobile device browser by our website server when you browse our online store. They are used to recognize your device and record your preference settings in order to provide a smoother online shopping experience.

7.2. Types of Cookies and Third-Party Tracking Technologies Used by Our Online Store

Strictly Necessary Cookies: Essential technologies required to maintain the basic operations of our online store, such as saving record items in your shopping cart, maintaining your member login status, and completing secure checkout procedures.
Functional Cookies: Used to remember your language preferences, browsing settings, and previously viewed product records.
Analytics Cookies: Our online store uses analytics tools such as Google Analytics to collect visitor traffic, duration of stay, and popular page data on an anonymous and aggregated basis to help us optimize our website structure and product displays.
Marketing & Advertising Pixels: Our online store uses third-party tracking tools such as Meta Pixel to evaluate the effectiveness of advertising campaigns and display record promotions better tailored to your musical preferences on social media and third-party platforms.

7.3 How to Manage or Disable Cookies

You may choose to block or delete all or part of the Cookies at any time by modifying your browser settings (such as Chrome, Safari, Firefox, or Edge). However, please note that if you disable "Strictly Necessary Cookies", you may not be able to add items to your shopping cart properly, log in to your member account, or use certain checkout functions of our online store.